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8 800 200 70 56
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mail info@kvart-hotel.ru
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7days from 9am until 11pm

Client Responses

In this section you can examine responses of our clients, and also add yours. Your opinion on quality of the provided services is extremely important for us. Your requests, remarks and suggestions will allow us to improve the quality of services rendered to you, to expand the range of the provided services and to make your accommodation the most comfortable and convenient.


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16.08.2016     
     [France]      Caen
The apartment № 137      Address: Bolshaya Pereyaslavskaya, 5      Date:
Appartement Grouzinskaya
Lappartement était très bien situé (et entièrement équipé), a quelques minutes du métro et de magasins. Laccueil lors de notre arrivée par le chauffeur Igor ainsi quEkaterina a été aussi professionnel que sympathique.
Une agence excellente. Nous lutilisons pour la seconde fois et toujours avec bonheur.
18.08.2016 Alyena [manager]
Answer: Good day! Thanks for the feedback!
Be sure We give special thanks to the driver and the manager Ekaterina.
Our apartments are located in the historical center of Moscow and walking distance from the metro, in areas with developed infrastructure.
Apartments are equipped with everything necessary for comfortable living from home appliances, crisp white linen and towels to pleasant things such as water, tea, sugar.
Glad to see You among our regular clients!
27.04.2013     
Giuseppe G      Italy
4 days
Very nice apartment, comfortable and near to the station Belorusskaya only problem a great stench from sewer throughout the building, a few times, the stench so intense enters the apartment. Many shops and restaurants in the area.
28.04.2013 18:47:00 Manager []
Answer: Dear sir! We are glad that you liked the apartment. Please accept our apologies for the smell. We are working on a solution of this problem. We will be glad to see you again.
26.06.2009     
Dr David Martin      Canberra, Australia
Gratitude and compliments from an overseas visitor
My wife and I attended an international conference here in Moscow. We found the Kvart Hotel service on the web, and have been really pleased with the very good value of the apartment. It is much cheaper than the hotels recommended by the conference organisers, well equipped and comfortable, and in an extremely convenient and attractive location. We will be recommending this service to other visitors to Moscow.
27.06.2009 Manager []
Answer: Dear Sir, our company has reached a big professional growth in recent years. We are one of leaders of daily rent in Moscow. Everyday we make all efforts to achieve a maximum level of service and comfort. Thank you for using our services. We will be glad to see you again.
25.11.2008     
Natalya Yuhman and Alessandro Pulloli      Nizhniy Novgorod
Thank you!
We would like to thank you and all the personnel of the “Kvart Hotel” Company in general for preciseness in rendering services, politeness and hospitality! We (Natalya Yuhman and Alessandro Pulloli) put up at the apartment 211, Skakovaya Street 34-3 on November 19-20 and we were fully satisfied with the really home-like comfort but and in the first instance with the perfect performance by the personnel, i.e. the girls we were in contact there. Thank you very much and please accept our congratulations on the occasion of the third anniversary of the Company. We hope the Company will further on continue to provide to the clients the high level of services and we will be happy to make use of your facilities again! By the way as I promised I will communicate the co-ordinates of your company to the Directors (they are my friends) of two Travel Agencies in Nizhniy Novgorod , and of course we will recommend you to all our friends, both Russian and Italian, those who are planning to visit Moscow. Thank you once again and good bye for the moment!


02.06.2008     
Youri      Togliatti
Note of thanks
We thank the “Kvart Hotel” Company for the provision of services which exceeded all our expectations. Very kind personnel. We were staying there in the period when the hot water supply was cut, but the Company not waiting for our complaints was fast in solving the problem by having installed an instantaneous water heater. All our requests were met. In one word: home-like comfortable environment combined with excellent hotel services. Keep it up!
15.09.2008 Manager []
Answer: Dear Youri! Thank you very much for picking on us first. We are glad to learn that you have retained fond memories only. We will do our best to provide the highest possible level of comfort for all our valuable guests. We are looking forward to seeing you again!
17.04.2008     
Sokolov Konstantin Dmitrievich      Pushkino
Thank you for the high-quality services!!!
We among intimates were ringing in the New Year in the capital of our Motherland. Thanks to the “Kvart Hotel” and personally to Mr. Sharapov Andrei for the services exceeding expectations!!! Excellent Company for the people of substance! Crack on, boys!!! :-)
20.04.2008 Manager []
Answer: Thank you for your kind words, Konstantin! On our part we wish to assure you that the “Kvart Hotel” Company will endeavor at perfection and for that only sky is the limit as you know. We are inviting you to join us in passing this road! You managed to welcome in the New Year in Moscow in the bosom of your family. Now you should find time reserve in order to come here for no special reason and in an extended group. Moscow is a surprising city and each visit here promises to be unforgettable and exceptional. And together with the “Kvart Hotel” Company it will be smooth as well. By the way we would like to remind you that to our regular customers we offer an interesting rebate system.
11.04.2008     
Kamysheva Tatiana, (an employee of a firm)      Saint-Petersburg
I cannot but speak out
There are kind words and fond recollections only of the “Kvart Hotel”. We are always warm and comfortable with you. Pleasant communication starts with welcome phone call and does not end with “Happy Journey” formality when you are checking out, and therefore on your next visit to Moscow we wish to experience once again that atmosphere of comfort provided by all your personnel from Director to maid. Saying “comfort” I mean “reliability” in the first instance: once you contact the “Kvart Hotel” and your reservation is confirmed no worries then, you could go and be sure that accommodation in Moscow will be provided and your daily round will be conditioned. Thank you very much Andrei Anatolievich for building such a remarkable team of responsible and nice people those who bring the “Kvart Hotel” to the top. Our best wishes and words of thanks to each and every staff member. I wish you success in further developing the business and we hope that the list of apartments will be expanding.
13.04.2008 Manager []
Answer: Tatiana, thanks a lot for your words! At such moments the feeling is that we work for that, to see happiness in the eyes of our valuable clients. I believe you stressed perhaps the most important aspect of our business, i.e. the reliability, and it is a pleasure to know that you prize its level at the “Kvart Hotel” Company. It is also a pleasure for us to be at your disposal every time you choose our company. The catalogue of our apartments is at your services all year round! And please be assured the list of apartments will be growing quite considerably for the benefit of each and every client!
06.02.2008     
Maria Alekseevna Koshkina      Saint-Petersburg
Letter of Thanks
Expert Engineering Co. would like to express our gratitude to Kvart-Hotel. This was the first time when we used apartment renting services, and we very much appreciated both by the apartment (Paveletskaya Square 1) and the quality of services provided. Our trip to Moscow was very successful because we felt totally at home! From now on – only Kvart-Hotel! :)
08.02.2008 []
Answer: Dear Maria, thank you for your warm appreciation and a keen understanding of the situation! You are absolutely right, a feeling of home is something we miss in any trip even when staying at a 5-star hotel or a comfortable serviced apartment. We pay a lot of attention to each of our apartments, trying to create as many homey features in the interior as we can. And believe me, that job does not come easy! However, it's so nice to read sincere words of gratitude from our clients and see our regulars return to us again and again! Kvart-Hotel is working for you!
15.01.2008     
LLS      Russia
Letter of Thanks
'Having used Kvart-Hotel's services for over a year, we are very satisfied by their quality. Over that period, Kvart-Hotel has proved to be a reliable and honest partner capable of a reasoned dialog. The company staff are always friendly, they promptly respond to client requests and provide full and, most importantly, objective information relating to the Kvart-Hotel activities. We intend to continue our fruitful cooperation in the future and would like to recommend Kvart-Hotel as a company always capable of finding excellent solutions for very complicated and seemingly irresolvable situations. Truly yours, management of KSB LLC
17.01.2008 Manager []
Answer: Thank you very much for your letter in which you touched on a serious issue! And indeed, no matter how titanic your organizational efforts may be, unexpected problems and complications can occur any minute. However, Kvart-Hotel is always ready to provide client assistance to resolve all arising problems – and always for the benefit of the client. And not just because the customer is king! The reason is that we never, not even for a second, forget that we are responsible for each particular client, for his condition and mood, for ensuring that he makes the most of his trip to Moscow. Reading your letter, we realize that in your case we have managed to achieve just that! Hoping to see you again!

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